What's New
Submit a ticket

When Avid Media is Suddenly Offline

Avid screenshot: media offline text

If your return to your workstation to find media offline we recommend the following three steps to get back in business:

  1. Restart Avid. Close out of Avid completely and relaunch
  2. Restart your workstation
  3. Confirm with your team that no assistant editors are performing media management in your Avid MediaFiles folders
  4. Contact Support if your media is still offline for further troubleshooting

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.