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Activate Your Account on a Legacy Project

Your account is your identity while editing on Frame One. For legacy projects on Frame One, our partners at Okta and Final Frame help authenticate you onto our platform. Check your inbox for two emails that are key to setting up your account:

  • "Frame One Remote Onboarding" with onboarding information and a temporary password
  • "Welcome to Okta" with a link to activate your Okta account

We recommend activating your account from desktop or laptop computer, but have your phone nearby to complete registration. When you are ready, follow the steps below:

  1. Click on the link in the Okta email invitation. You will see the following page. Follow the notes in red.

    If the activation website does not look like the screenshot above, check our guide for activating your account on new Frame One Infrastructure. If things still don't look right, contact support.

  2. On the next page select your preferred app for phone multi-factor authentication (MFA). Frame One supports most authenticator apps, but we recommend Okta Verify because it offers push notification confirmation. Google Authenticator (and many other authenticator apps) will work too, but they require typing a code every time you connect.
  3. On the next page, use the temporary password (from your "Frame One Remote Onboarding" email) to set your own password. We recommend choosing something you will be able to type, as you will regularly need to enter it to access your remote workstation.
  4. Once registered, the account management website will load. If you don't see any apps, don't fret! Your account credentials and phone are all you need to be ready for your scheduled onboarding. We look forward to welcoming you to Frame One!

A Few Other Reminders

  • Every 90 days, you will need to re-visit your account page again to change your password.  If you wish to change it early, sign in and click your name on the top right corner on the page, then select Settings.
  • Your account is unique to you, so never share your credentials with anyone. If another member of your team needs access to your workstation, we can help!
  • Remember to always contact support if you suspect your credentials may be compromised

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